Terms And Policies 1 Privacy Policy Last updated: December 20, 2024 This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You. We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. Interpretation and Definitions Interpretation The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural. Definitions For the purposes of this Privacy Policy: • Account means a unique account created for You to access our Service or parts of our Service. • Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority. • Application refers to ROCKETS, the software program provided by the Company. • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses. • Country refers to: Egypt • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet. • Personal Data is any information that relates to an identified or identifiable individual. • Service refers to the Application or the Website or both. • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used. • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit). • Website refers to ROCKETS, accessible from https://rockets-egypt.com/ • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. Collecting and Using Your Personal Data Types of Data Collected Personal Data While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to: • Email address • First name and last name • Phone number • Address, State, Province, ZIP/Postal code, City • Usage Data Usage Data Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data. We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device. we send and save this data in our server https://rockets-egypt.com Tracking Technologies and Cookies We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include: • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies. • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity). Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. We use both Session and Persistent Cookies for the purposes set out below: • Necessary / Essential Cookies • Type: Session Cookies • Administered by: Us • Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services. • Cookies Policy / Notice Acceptance Cookies • Type: Persistent Cookies • Administered by: Us • Purpose: These Cookies identify if users have accepted the use of cookies on the Website. • Functionality Cookies • Type: Persistent Cookies • Administered by: Us • Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website. For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy. Use of Your Personal Data The Company may use Personal Data for the following purposes: • To provide and maintain our Service, including to monitor the usage of our Service. • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user. • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service. • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation. • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information. • To manage Your requests: To attend and manage Your requests to Us. • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred. • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience. We may share Your personal information in the following situations: • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You. • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company. • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us. • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions. • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. • With Your consent: We may disclose Your personal information for any other purpose with Your consent. Retention of Your Personal Data The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods. Transfer of Your Personal Data Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction. Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer. The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information. Delete Your Personal Data You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You. Our Service may give You the ability to delete certain information about You from within the Service. You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us. Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so. Disclosure of Your Personal Data Business Transactions If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy. Law enforcement Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency). Other legal requirements The Company may disclose Your Personal Data in the good faith belief that such action is necessary to: • Comply with a legal obligation • Protect and defend the rights or property of the Company • Prevent or investigate possible wrongdoing in connection with the Service • Protect the personal safety of Users of the Service or the public • Protect against legal liability Security of Your Personal Data The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security. Children's Privacy Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers. If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information. Links to Other Websites Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services. Changes to this Privacy Policy We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Contact Us If you have any questions about this Privacy Policy, You can contact us: • By visiting this page on our website: https://rockets-egypt.com/ 2 Terms and Conditions for ROCKETS Restaurant Online Services ([Egypt]) IMPORTANT: PLEASE CAREFULLY READ AND UNDERSTAND THESE TERMS AND CONDITIONS (“TERMS”). THEY CONTAIN LIMITATIONS ON ROCKETS RESTAURANT LIABILITY AND OTHER PROVISIONS THAT AFFECT YOUR LEGAL RIGHTS. By installing, accessing or using any websites, mobile apps, email newsletters and subscriptions, and other digital properties on which these terms are posted or referenced (together, “online services”), you are entering into a binding agreement with (“ROCKETS ”, “we”, “our” or “us”) in Egypt. You should also review our Privacy Statement which describes how we collect, use and share information. By accepting these terms, you understand and agree that, you are waiving your right to resolve any dispute through other processes that could be available to you, such as court actions or administrative proceedings. It also means that you are waiving your rights to a trial by jury or to combine your dispute with others in a class action. The online services are not intended to be used by, or targeted to, anyone under the age of 16. You must be at least 16 years old to use the online services. If you are at least 16 but not yet 18 years old (or the legal age of majority if different in your jurisdiction), then you must review these terms with your parent or guardian and they must understand and agree to these terms in order for you to use the online services. About the online services. Availability of products and services. ROCKETS Restaurant products and services are available through its branches in Egypt. However, the online services may describe products and services that are not available in all branches. Obey the rules of the road. Whenever you use the online services, you must obey the rules of the road and all applicable rules and regulations. YOU MUST NOT USE THE ONLINE SERVICES WHILST DRIVING OR WHILST BEHIND THE WHEEL OR CONTROLS OF A VEHICLE THAT IS MOVING OR NOT IN “PARK”. In the interest of safety at all times, you should only use the online services when it is lawful and safe to do so. You are responsible for your devices and accounts. You are responsible for any devices, software and services needed to use the online services. ROCKETS Restaurant does not guarantee that the online services will fully function on any particular device or with any particular software. You are also responsible for any messaging and data charges, fees and taxes for your use of the online services, including when we communicate with you by text, email or other means that you choose. You may only use the online services with devices that you own or control and using only the authorized operating system (e.g., Apple iPhone OS for Apple devices). If you create an online services account, you are responsible for keeping the account secure and for all activity under the account. You can only use one online services account and must keep your account information accurate at all times. ROCKETS Restaurant right to update or terminate the online services. You understand and consent that (with or without notice) ROCKETS Restaurant may update, modify or terminate the online services (or your access to them) from time to time, including by pushing updates to (or removing functionality or access from) any ROCKETS Restaurant mobile app that you have installed on your device. Updates to these terms. ROCKETS Restaurant may also update these terms at any time and at its sole discretion. If ROCKETS Restaurant makes material changes to the terms, we will notify you by any reasonable means such as by posting the new terms in the online service. If you do not agree to the changed terms, then you must immediately stop using the online services and request that ROCKETS Restaurant close any online services account that you have created. To close your account, you can email us at [info@alwafra-eg.com]. Links to job opportunities from the online services. ROCKETS Restaurant and all restaurants are equal opportunity employers committed to diverse workforces. The online services may provide links to job opportunities posted by ROCKETS Restaurant. These opportunities are with the ROCKETS Restaurant parent company: Alwafra for food products Company. This means that the restaurant that posted the opportunity is alone responsible for setting the job requirements, all hiring decisions, and all other employment related matters in its business. Neither ROCKETS Restaurant nor its parent company receives a copy of any application you submit to a restaurant that is a franchisee, neither controls whether you receive an interview or are hired, and neither controls franchisees’ employment policies and practices. Neither ROCKETS Restaurant nor its parent company employs independent franchisees. If you are hired by a restaurant that is a franchisee, only that franchisee, and not ROCKETS Restaurant or its parent company (Alwafra For Food Products), will be your employer. How to contact us. If you have any questions or comments regarding the online services, please see the Contact Us section in the online services or you can always email us at: [info@Alwafra-eg.com]. How we communicate with you. Through the online services, you may opt in to receive emails, text messages to the mobile number you provide to us or push notifications from ROCKETS Restaurant. When you opt in to any of these types of communications, you understand and consent that that you will receive marketing, transactional and other messages from ROCKETS Restaurant. ROCKETS Restaurant may use the information you have provided to us to communicate with you in accordance with ROCKETS Restaurant Privacy Statement Opting out of communications generally. You have a choice in how we communicate with you. You can generally find your communication preferences with instructions on how to opt out in the profile section of the online service that you use. You may also have the ability to change your communication preferences using your device settings. In addition, our communications themselves may include the opportunity to opt out. You understand and agree that you may need to separately manage your communication preferences for each communication method. For example, if you opt out of receiving marketing emails, you may still receive marketing text messages if you’ve opted in to receiving them. Whilst we do our best to offer convenient methods for you to manage your communications preferences, you may need to separately adjust your preferences for each online service. Please note that for some account-related and transactional communications, the only way to stop receiving these communications may be to close your online services account. Lastly, please note that if you are receiving communications from a Buffalo Burger franchisee, then you will need to opt out from them directly. [Additional information on text messages. When you opt in to any of our text message programs, you understand and consent that you will receive text messages from an automated system. You further understand that your consent is not required to make any purchase. If you wish to withdraw your consent and unsubscribe, please email us at: [info@alwafra-eg.com]. Offers and Loyalty Program These terms describe the ROCKETS Restaurant Rewards Loyalty programs Eligibility and enrolment. In order to enroll in ROCKETS Restaurant’s Loyalty program, you must register an account to use the online services. Offers You have the possibility of receiving offers through the online services. The following general terms apply to the offers: (1) the offer may only be available through that particular online service and for the product shown and subject to availability, in participating restaurants only, and until the expiration date; (2) serving times apply (e.g., certain non-breakfast offers may not be available at breakfast serving times); (3) unless otherwise stated each offer expires on redemption; (4) offers are not transferable; and (5) there is no cash alternative. In addition, there may be specific terms that apply to the offer which are stated on the app next to the offer. Bonus campaigns or promotions. From time to time, ROCKETS Restaurant may offer bonus campaigns or points accelerators that allow you to earn points in new and different ways. Further information regarding any bonus campaign or promotions shall be made available in the context of such campaign or promotion. Suspicious Activity ROCKETS Restaurant is entitled to take any action it considers appropriate, including removing or suspending your account and points accrued if we detect any suspicious activity concerning your account including but not limited to: Eligibility and enrolment. In order to enroll in ROCKETS Restaurant’s Loyalty program, you must register an account to use the online services. Ownership and Licenses for the online services. ROCKETS Restaurant intellectual property ownership. Any and all rights in the online services are and shall remain the exclusive property of ROCKETS Restaurant or its licensors. For purposes of clarity, “online services” includes any and all content on the online services, such as, but not limited to, text, images, graphics, logos, page headers, button icons, images, audio clips, digital downloads, data compilations, software, trademarks, service marks, trade dress, audio, video, data and other materials (together, “content”) as well as any part of the online services. The online services are licensed, not sold, to you. Nothing in these terms intends to transfer any such rights to, or to vest any such rights in, you. You may not take any action to jeopardize, limit or interfere with Alwafra For Food Products Company rights. Your license to use the online services. Subject to these terms, you are granted a personal, non-exclusive, non-transferable and revocable license to use the online services solely for your own personal, non-commercial purposes solely in accordance with these terms. For purposes of clarity, “Use” includes access, interact with, and display. No licenses or rights are granted to you by implication or otherwise, except for the licenses and rights these terms expressly grant to you. Buffalo Burger reserves all other rights. Trademark information. Trademarks, service marks, and all graphical elements, including the look and feel appearing on the online services, are distinctive and protected trademarks or trade dress of ROCKETS Restaurant or licensors. The online services may also contain various third-party names, trademarks, and service marks that are the property of their respective owners. User submissions and unsolicited ideas User submissions. Some online services may allow you to send comments, remarks, suggestions, ideas, graphics, photographs, questions, complaints or other information posted or communicated to ROCKETS Restaurant through the online services (together, “submissions”). You understand that by submitting any information to ROCKETS Restaurant through the online services, you grant ROCKETS Restaurant a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, distribute, sublicense to others, modify, translate, prepare derivative works of, publicly display, and publicly perform the submissions, including to use them for any commercial or other purpose whatsoever without approval from or compensation to you or any other person, including to use them for any commercial or other purpose whatsoever without approval from or compensation to you or any other person. Buffalo Burger will not be required to treat any submissions as confidential. Unsolicited ideas. It is ROCKETS Restaurant policy not to consider unsolicited ideas. While we appreciate you taking the time to consider ROCKETS Restaurant, we’re unable to review new ideas from outside the Alwafra Company team. You expressly waive any and all claims against ROCKETS Restaurant and Alwafra Company in connection with ROCKETS Restaurant consideration, use or development of any product, design, concept or other materials similar or identical to your submission now or in the future. Trademark information. Trademarks, service marks, and all graphical elements, including the look and feel appearing on the online services, are distinctive and protected trademarks or trade dress of ROCKETS Restaurant or licensors. The online services may also contain various third-party names, trademarks, and service marks that are the property of their respective owners. User submissions and unsolicited ideas Acceptable uses and restrictions for the online services. Acceptable uses and other restrictions. With respect to the online services (which includes content), you may not, and may not allow third parties, to: a) Use the online services for any purpose that is unlawful or prohibited by these terms; b) Delete or change any copyright, trademark, or other proprietary notices; c) Attempt to obtain ownership or title to the online services, including the content; d) Use, copy, distribute, republish, display, disclose, upload, post, or transmit the online services in any commercial manner; e) Rent, lease, sell, sub-license, loan, translate, merge, adapt, assign or transfer the online services, or combine them with, or incorporate them into, any other programs or services; f) Disassemble, decompile, reverse-engineer, copy in source or object code format, or create derivative works based on the online services; g) Transfer, provide, export or re-export the online services in violations of an embargo, trade sanction, or other technology control or export laws and regulations of the Arab Republic of Egypt. h) Use or launch any unauthorized technology or automated system to access the online services or extract content from the online services, including but not limited to spiders, robots, screen scrapers, or offline readers; i) Attempt to disable, damage, overburden, impair or gain unauthorized access to the online services, ROCKETS Restaurant network or any user accounts associated with the online services. Limitations on liability and disclaimers. Limitations on ROCKETS Restaurant liability. ROCKETS RESTAURANT ANY OTHER MEMBERS OF THE ALWAFRA FOR FOOD ORODUCTS COMPANY TEAM SHALL NOT BE LIABLE FOR ANY DIRECT OR INDIRECT LOST PROFITS OR LOST BUSINESS DAMAGE, SPECIAL, INDIRECT, CONSEQUENTIAL, EXEMPLARY OR INCIDENTAL DAMAGES, INCLUDING LOST DATA, PERSONAL INJURY, OR PROPERTY DAMAGE RELATED TO OR ARISING OUT OF THE ONLINE SERVICES. NOTHING IN THIS SECTION IS INTENDED TO LIMIT ROCKETS RESTAURANT LIABILITY FOR DAMAGES TO THE EXTENT CAUSED BY ROCKETS Restaurant OWN GROSS NEGLIGENCE OR INTENTIONAL OR UNLAWFUL MISCONDUCT. ADDITIONALLY, NOTHING IN THIS SECTION IS INTENDED TO LIMIT OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE LIMITED OR ALTERED UNDER APPLICABLE LAW. ALWAFRA FOR FOOD PRODUCTS COMPANY reserves all legal rights to recover damages or other compensation under these terms or as allowed by law. ROCKETS Restaurant provides the online services “AS-IS” and without any warranties. The online services may include inaccuracies or errors. ROCKETS RESTAURANT PROVIDES THE ONLINE SERVICES "AS IS" AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED. ROCKETS RESTAURANT DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ROCKETS RESTAURANT DOES NOT WARRANT OR MAKE ANY REPRESENTATION THAT THE ONLINE SERVICES WILL BE ACCURATE, RELIABLE, UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE ONLINE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ASSUME TOTAL RESPONSIBILITY RELATED TO YOUR USE OF THE ONLINE SERVICES. YOUR SOLE REMEDY AGAINST ROCKETS RESTAURANT [ AND ALL OTHER MEMBERS OF ALWAFRA COMPANY TEAM ] FOR DISSATISFACTION WITH THE ONLINE SERVICES IS TO STOP USING THEM. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES. Third party services. The online services may link to or allow you to use third-party websites, downloadable materials, content, social networks, or other digital services (together, “third party services”). These third parties may have their separate terms and conditions or privacy policies that you should review and understand before using them. ROCKETS Restaurant does not endorse and is not associated with any of these third-party services. ROCKETS RESTAURANT HAS [AND ALL OTHER MEMBERS OF ALWAFRA COMPANY TEAM HAVE] NO RESPONSIBILITY FOR ANY LOSS OR DAMAGES ARISING FROM OR RELATED TO THESE THIRD-PARTY SERVICES. Events beyond our control. ROCKETS RESTAURANT HAS [AND OTHER MEMBERS OF THE ALWAFRA COMPANY TEAM HAVE] NO RESPONSIBILITY FOR ROCKETS RESTAURANT’S FAILURE TO PERFORM ANY OF ITS OBLIGATIONS UNDER THESE TERMS CAUSED BY OR RELATED TO ANY EVENT BEYOND ROCKETS RESTAURANT’S REASONABLE CONTROL. If such an event occurs, then ROCKETS Restaurant obligations under these terms will be suspended for the duration of the event; and ROCKETS Restaurant may, but is not required to, use reasonable endeavors to find a solution by which its obligations under these terms may be performed despite the event. In the event of a dispute, the following provisions will apply: The seat and place of the arbitration shall be the Arab Republic of Egypt. The language of the proceedings and award shall be in Arabic. The arbitrator’s decision shall be based on these terms and any of the other agreements referenced herein that you may have entered into in connection with the online services The arbitration award shall be final and binding on both parties and not subject to any appeal. No claims shall be arbitrated on a class or representative basis as you and ROCKETS Restaurant hereby waive the right to assert claims in any class or representative action; arbitration will therefore only decide the individual claims of you and ROCKETS Restaurant; it is agreed that the arbitrator may not consolidate or join the claims of any other person or party to an arbitration between you and ROCKETS Restaurant under this provision; You and ROCKETS Restaurant empower the arbitrator with the exclusive authority to resolve any dispute relating to the interpretation, applicability or enforceability of these terms or formation of this contract, including the arbitrability of any dispute and any claim that all or any part of these terms are void or voidable; With the exception of subpart (6) above, if any part of this arbitration provision is deemed to be invalid, unenforceable or illegal, or otherwise conflicts with the rules and procedures, then the balance of this arbitration provision shall remain in effect and shall be construed in accordance with its terms as if the invalid, unenforceable, illegal or conflicting provision were not contained herein. If, however, subpart (6) above is found to be invalid, unenforceable or illegal, then the entirety of this arbitration provision shall be null and void, and neither ROCKETS Restaurant nor you shall be entitled to arbitrate their dispute. In such event, you agree to bring any and all claims arising out of or related to these terms or the online services in the courts of Arab Republic of Egypt Further, BOTH YOU AND ROCKETS RESTAURANT AGREE TO WAIVE ANY RIGHT TO A TRIAL BY JURY. Finally, this arbitration provision is reciprocally binding on all parties, such that both you and ROCKETS Restaurant are required to arbitrate their claims against one another The award shall include the reasonable cost and expenses of the prevailing party incurred in participating in the arbitration including reasonable cost of legal representation. Judgement upon the award rendered may be executed by the relevant court of the Arab Republic of Egypt having jurisdiction or application may be made to such court for judicial recognition or enforcement of the award as the case may be. Apple Applications These terms incorporate and supplement the Apple, Inc. (“Apple”) terms and Conditions (available at http://www.apple.com/legal/itunes/us/terms.html#service), including the Licensed Application End User terms therein (“Apple terms”). If you are using the online services through Apple application (“Apple Application”), you also acknowledge and agree: • Apple has no obligation at all to provide any support or maintenance services in relation to the Apple Application. If you have any maintenance or support questions in relation to the Apple Apps, please contact ROCKETS Restaurant, not Apple, using the above Support Services details; • except as otherwise expressly set out in these terms, any claims relating to the possession or use of the Apple Application are between you and ROCKETS Restaurant (and not between you, or anyone else, and Apple); and • in the event of any claim by a third party that your possession or use (in accordance with these terms) of the Apple Application infringes any intellectual property rights, Apple will not be responsible or liable to you in relation to that claim; If the Apple Application that you have purchased does not conform to any warranty applying to it, you may notify Apple, which may refund the purchase price of the Apple Application to you subject to then-current Apple terms and conditions. Subject to that, and to the maximum extent permitted by law, Apple does not give or enter into any warranty, condition or other term in relation to the Apple Application and will not be liable to you for any claims, losses, costs or expenses of whatever nature in relation to the Apple Application or as a result of you or anyone else using the Apple Application or relying on any of its content. Miscellaneous. ROCKETS Restaurant makes no representation that the online services are appropriate or available outside of Egypt. If you use the online services from other locations you are responsible for compliance with applicable local laws. These terms will be governed and interpreted pursuant to the laws of Egypt, notwithstanding any principles of conflicts of law. Although these terms govern the online services as between ROCKETS Restaurant and you only (and although Apple is not a party to [, and no other members of Alwafra Company team are parties to, ] these terms), Apple [and other members of the Alwafra Company team] are third party beneficiaries under these terms and will have the right to enforce against you those rights that ROCKETS Restaurant holds under these terms to the extent such terms may pertain to them; there are no other third beneficiaries under these terms. The terms are written in English and Arabic. Any translation of the terms into another language is provided solely for your convenience, and to the extent there is any conflict between the two, the English version controls. Each of the terms and conditions in these terms are severable and operate separately. If any of them are unlawful, void or unenforceable, then the remaining terms and conditions will remain in full force and effect. If ROCKETS Restaurant fails to insist that you perform any of your obligations under these terms, or if ROCKETS Restaurant does not enforce its rights against you, or delays in doing so, that will not mean that ROCKETS Restaurant has waived its rights against you and will not mean that you do not have to comply with those obligations. ROCKETS Restaurant may transfer its rights and obligations under these terms to another organization or entity, but this will not affect your rights or our obligations under these terms. You may only transfer your rights or obligations under these terms to another person if ROCKETS Restaurant agrees in writing. On termination of these terms or of your permission to use the online services, all rights granted to you under terms shall cease; however, these terms will continue to apply to your prior use of the online services and anything relating to or arising from such use. Upon termination, all of rights of ROCKETS Restaurant and other Members of the ROCKETS Restaurant System, including all intellectual property rights, proprietary rights, and licenses in these terms shall survive, as well all restrictions on use, all limitations on liability and disclaimers. 3 Return Policy: 1 - Register a complaint from the customer immediately after receiving the order on the same day of the order. 2 - The complaint is submitted by messaging us on any of our social media accounts (Facebook - Instagram - TikTok) or by contacting the hotline number 16483 and pressing 2 to speak with the Complaints and Suggestions Department. 3 - The complaint is explained and described, and the name of the branch, order number and type of order are clarified. 4 - Photos are attached when necessary and sent via a dedicated WhatsApp number that the customer is notified of when submitting the complaint. 5 - The order is returned by refunding its value or exchanging it for another order if the customer's complaint is proven.